In case you are not able to do the activities you booked for any reason, we ask you to contact us as soon as possible so we can give notice to the service provider. In these cases, terms and conditions of the tourist services contract will apply (Terms and Conditions).
CANCELLATION WITH PRIOR NOTICE POLICY: In case you need to cancel the excursion the following conditions* will apply:
- 24 hs. in advance notice (departure schedule) you will get total refund (100%).
- Until 5 PM of the day before the excursion you will get 50% refund.
- After 5 PM of the day before the excursion, No Refund applies.
Cancellations are accepted only if you accomplish the following requirements:
- Prior notice by call
- Complete the digital form (click here)